Special Order Policy

Our Watch Advisors are dedicated to helping customers find exceptional timepieces, including limited-production and hard-to-source models that may not be part of our regular inventory.

In certain cases, fulfilling these requests requires placing a special order on the customer’s behalf. Because these orders are custom-sourced and fall outside our standard merchandising offerings, they are subject to special conditions.

All special orders require full payment in advance and are considered final sale. Once a special order has been placed with the manufacturer or supplier, it cannot be modified, canceled, or refunded for any reason. Our standard return and cancellation policies do not apply to special orders.

By submitting a special order, you acknowledge and agree to these terms.